The question I am asked the most by individuals setting up a new cleaning company is; 'How do we go about producing a quote?' The first and most obvious step is to make an appointment to view the clean. On arrival and in discussion with the client you must determine what they require. Some clients are vague and will require prompting and others possibly have a schedule already for you. Having ascertained what needs cleaning you then need to look carefully at the site and come to some conclusion as to how long the clean will take. Outlined below are ten points to look out for which will help you with this.
• The footfall through the site
This determines how dirty the flooring will become and how much of the floor will require attention at every clean.
• Type of flooring
Hard floors take longer to clean than carpets. Carpets just need vacuuming, hard floors require vacuuming or dust mopping and then wet or damp mopping.
• Placement of workstations
This determines how easy or difficult it will be to manoeuvre around the furniture with the equipment.
• The no. of glass panes subject to finger prints
Obvious but glass pane doors and glass panels attract people's hands and therefore require continual vigilance by the cleaner.
• Placement of the bins
Can be very conveniently located for fast emptying or tucked away under desks with chairs in the way increasing the time required.
• What, and how much goes into the bins?
Paper is generally recycled in offices now but it is still surprising what actually goes in bins, if a lot of food waste then they should be emptied every day. If they are always full then a large number of rubbish bags will be generated which have to be removed from the site. Keep an eye on the weight as well.
• Where is rubbish removed to?
The bins could be quite a distance from the actual cleaning area and that time must be calculated in the cleaning time. Stairs or lifts may be involved.
• How many bags of rubbish are being removed?
This will determine how many journeys are required and consequently how much time will be spent disposing of the waste.
• Telephones, keyboards and monitors to be cleaned?
These require specialist cleaning techniques and will add to the cleaning time.
• State of the work stations (i.e. can they actually be cleaned!)
Obviously if they are cluttered they cannot be cleaned. Work out a rota with the office manager for the cleaning of the stations.
This is by no means a comprehensive list and a further ten points will be added in Part 2 of this article.
David runs The Cleaning Services Group Ltd a commercial cleaning company operating throughout the UK and visible at http://www.thecleaningservicesgroup.co.uk
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